I said no, I wanted my stuff delivered on 9/1 as they had promised since I had to begin my new job on the morning of 9/2 and needed my stuff for work (Admittedly, this was irresponsible on my part). At this point Rep asked me if they could delay delivery of my stuff until the next day of 9/2 for a discounted price. After another 1.5 hours of no news, I called Rep around 4PM and he gave the same explanation, that people had lied in hopes of getting better deals but that really it had only set everyone back. While waiting, I got a new time estimate from Rep of "by 3PM." The delay, Rep told me, was because other people had lied about how much stuff they had and so movers were having to spend more time moving the liars' stuff. I got to my new apt at 12:30 PM to prepare. The following morning, I spoke with Rep who told me that they had set the move in for between 1-2PM. I confirmed that they would be moving my stuff into new apartment the next day. I also had to convince the mover that their minimum time was 3 hours not 4 so he didn't overcharge me for my 2 hour move out. They charged me for tape of these boxes but they used my own tape. However they did make me buy boxes because my bags and containers weren't good enough. Once I got to my place, the movers got my stuff out pretty efficiently. I hurriedly gathered my stuff and raced over to my apt. I was obviously surprised and told them I had VM from Rep that gave me a timeline of 12-2PM, to which the movers ignored and said they planned to wait for me. The following morning around 10:15AM I got a call from movers that they were in front of my apt. So I packed everything up and stayed at a friend's place with plans to go back to my apt the next morning around 11:30 AM. The day before my move out, my customer rep called to tell me to expect movers between 12PM and 2PM the next day. Charge what you say you're going to charge, because I totally felt scammed. when you say you're going to be there at a time, be there. Just stay honest to the quote is all, because I specifically told them how many boxes I had. They quoted me as $270 and it was 500 and change so I don't know because I'm disputing the bill with my bank too. I only had boxes, I did't even have furniture. I called them back too and said I'm not paying $500, you quoted me $300. Then at the end of the night he hands me a bill for $500 and I had already given my payment form to the office and explained. When they came they had an extra person with them, and they asked me do you want us to work the third person? I said no, I want what I was quoted. They showed up three hours late and then they charged me twice what they were supposed to charge me.
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